Technical Services
Technical Support
To deliver the highest level of service, Gem Vision has established its headquarters in Singapore, with service locations overseas. The company is supported by experienced technical professionals and a full range of commonly used spare parts to ensure rapid response and customer satisfaction.
"After-Sales Services"
Provide comprehensive services, including delivery, on-site installation, and application training, encompassing program programming, maintenance, and repair. Conduct on-site follow-up visits and provide technical support to customers on a semi-annual basis. Free repair of 3D projectors shall be provided for the first ten (10) years in the event of defects in materials or workmanship.
“ Customer Training ”
In addition to on-site application training, the company also provides both standard and customized professional training based on customer needs.
“ Remote Services”
Professional engineers provide customers with remote technical support services through the Internet and global connectivity to promptly resolve related issues, as well as lifetime periodic free software updates.
“ Phone Support ”
Provides customers with business, pre-sales, and after-sales technical consulting services, and ensures repair requests are addressed within 48 hours.
Technical Information
Contact: sales@gem-vision.com for information!